The breakfast was good hot and delicious with the glorious mountain view, I loved coffee, cereals, fruit, and cheese. The setting was magnificent for skiing. The services were friendly!

Good breakfast selection with a variety of cereals, fruits, and cheeses. 🥐 The hotel is located in a quiet spot not too far from a cool museum.

The location is great, 2 km from an imposing mountain. What's more, it's in a great area so close to the Matterhorn and sunshine, Gornergrat express and 5 minutes from the train station in the middle of town.

The steam and sauna exceeded expectations. Breakfast was good. The staff were friendly and pleasant. The view from the room was amazing. Convenient free taxi transfer available from the train station.

Staff were extremely friendly and made you feel right at home. Room was spacious and had a great view. Breakfast was plentyful. Hotel had a lot of charm to it.

Can't fault the hotel, but tea and coffee facilities in room would have been nice.

Hotel Staffs are very nice and helpful.The room is cozy with spectacular view of the Matterhorn.The walking way in the tunnel leading to the lift is quite scary but it's cool anyway 555

Extremely friendly and excellent staff that turned it on for us upon request and luxury rooms with a balcony and a stunning view, for example.

Close to a bus stop to get everywhere quickly. Extremely spacious and bright unit with a terrace;)))

Bad staff!

I had a wonderful time staying at this hotel in Zermatt. The location was perfect, situated on a hillside in the central area of the town. It was a bit of a climb to get there, but the effort was well worth it for the breathtaking views of the Matterhorn. My room had a balcony overlooking the majestic mountain, allowing me to enjoy the beauty of nature right from my own private space. The staff was friendly and helpful, especially Miguel and Monica, who provided transportation to and from the train station. The breakfast was a highlight of my stay, with a wide selection of delicious options to choose from, all while enjoying the glorious mountain view. It was truly a memorable experience.

Nothing to complain about, everything was just perfect.

Cereal, fruit, and cheese for a nice hot breakfast with the glorious mountain view.

Amicable staff that turned it on for us upon request, spacious room. Located close to a bus stop...

Very cold room.

The hotel is located high on the hill above Zermatt and has an amazing view off the balcony. The hike would normally be extreme to get to the hotel, but they have arranged with the hotel across the street to use the cave/elevator combination that makes it easy to get to. The cave entrance is right above the Funicular entrance. The waiters at the breakfast spoke seven languages and were very helpful. The views of the Matterhorn off the deck were life-memory-creating.

Expensive, but you get what you pay for.

The Alpenroyal is built high on the western slopes of Zermatt. Our room had a spectacular uninterrupted view of the Matterhorn. The room was big, the beds comfortable and the bathroom well equipped. The meals we had there while not gourmet, were tasty, of good size and not excessively priced. We used and enjoyed the sauna, spa bath and heated indoor pool (also with a good view!) The staff were very friendly and helpful. We thoroughly enjoyed our stay.

The hotel is located up a steep hillside, which offers an amazing view of the central area and the Matterhorn. The basic amenities were good, especially the rooms with a balcony and view of the glorious mountains. The staff was friendly and provided great service. The breakfast was delicious, and the view made it even better.

All was well with this hotel.

Lovely room with double aspect views and veranda overlooking town and mountains. Could lie in bed and look at the Matterhorn (if it hadn't been obscured in cloud!) Lift to valley level was very handy.